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We are two working mothers — Lauren Rose, the director of business development for Name Bubbles, and Betsy DeMars, the assistant managing editor at The Saratogian. Try as we may to be really good at both, balancing motherhood and career can get pretty messy. As professionals, work schedules and mommy schedules often collide. So, we plow through, hoping at the end of the day, our kids — Lauren's 5-year-old son and Betsy's 11-year-old son and 9-year-old daughter — know how much we love them.

Wednesday, June 9, 2010

Spa day? Not exactly.

It's 11:10AM and I'm officially running late for my appointment down the street. I rush out of my office and less than a minute's drive down Lake Avenue, I'm greeted by the soothing scent of aromatherapy and the kind and gentle Patty letting me know that they're "ready for me now".

I dip my hands into the paraffin wax and then warm mitts, slide into the reclining massage chair as Trish adjusts my warm aromatherapy neck wrap into place. One deep breath later and I'm ready for...

A dental cleaning. Yeah, you heard me right. When you're most relaxed at your semi-annual cleanings, you know the place MUST be doing something right. What makes this place so special? It's not so much the place (although it's beautiful - in fact, a quaint little east side Saratoga home now used commercially), but the people. In the five years or so that I've been going to Saratoga Smiles, I haven't had a negative experience. The care and comfort is a real plus for someone like me who used to get really anxious about going to the dentist. The staff puts you at ease and the massage chair and neck wrap bring the whole pampering experience home. This is customer service at it's best, my friends.

As a person who's been in sales and customer service for more than twenty years, the businesses that get it right really stand out. I'm pretty picky and my expectations (for myself included) are pretty darn high. Saratoga Smiles delivers...with a - you guessed it - smile.

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